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Zoho Desk is a comprehensive, context-aware help desk software designed to enhance customer service operations. It offers a unified platform for managing customer interactions across multiple channels, including email, phone, live chat, social media, and web forms. Key features include automation of routine tasks, advanced analytics for performance monitoring, and AI-powered assistance through Zia, Zoho's AI assistant. Zoho Desk also provides a customizable help center, enabling businesses to create a knowledge base and community forums for customer self-service. The platform integrates seamlessly with other Zoho applications and third-party tools, facilitating a cohesive business ecosystem.
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- Zoho Desk offers a tiered subscription model with multiple plans to accommodate various business needs.
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