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Zoho CRM is a cloud-based customer relationship management platform designed to help businesses of all sizes manage sales, marketing, and customer support in a single system. It offers tools for lead management, sales pipeline management, workflow automation, and real-time analytics, allowing sales teams to streamline their operations and improve productivity. Zoho CRM supports multichannel communication, enabling businesses to engage with customers via email, phone, social media, and live chat from within the platform.
With powerful AI-driven features like Zia, Zoho CRM provides insights into customer data, helping users predict sales trends, automate routine tasks, and gain actionable insights into customer behavior. Zoho CRM is highly customizable and integrates with numerous third-party applications such as Google Workspace, Microsoft Office 365, and Mailchimp. Its scalability and flexibility make it suitable for a wide range of industries, from small businesses to large enterprises.
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