Kayako is a comprehensive help desk and customer support platform designed to streamline and enhance customer service operations. It offers a unified platform for managing customer interactions across multiple channels, including live chat, email, social media, and self-service portals. Key features include a robust ticketing system, real-time collaboration tools, and AI-powered automation to handle routine inquiries, allowing support agents to focus on complex tasks. Kayako's SingleView™ provides a holistic view of the customer journey, enabling personalized and efficient support experiences.
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