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Groove is a customer support platform designed to help growing businesses deliver personalized and efficient customer service. It offers a shared inbox that feels just like email, enabling team members to organize, prioritize, and resolve customer requests seamlessly. Key features include conversation assignments, collision detection to prevent duplicate responses, private internal notes for team collaboration, and @mentions with notifications to keep the team informed. Additionally, Groove provides live chat for real-time support, a knowledge base for 24/7 self-service, insightful reporting to monitor performance metrics, and integrations with various tools to enhance productivity.
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- Groove offers tiered subscription plans to accommodate various business needs.
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