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GetFeedback is a customer experience (CX) platform designed to help businesses collect, analyze, and act on customer feedback across multiple channels. It offers a suite of tools for creating surveys tailored to various touchpoints, including Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT) surveys. The platform enables the distribution of surveys via email, SMS, websites, and mobile apps, ensuring comprehensive coverage of the customer journey. With real-time analytics and reporting, GetFeedback provides actionable insights to improve customer interactions and drive loyalty. Its seamless integration with Salesforce allows for enriched customer data and streamlined workflows, enhancing the overall efficiency of CX programs.
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- GetFeedback offers tiered subscription plans to accommodate various business needs.
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